Course: Customer Service Skills

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Whether you’re new to customer service or a veteran looking for fresh strategies, this course teaches critical skills that will take your customer service game to the next level. Learn valuable customer service strategies, how to effectively work with different customer personality types, advice for recognising and overcoming empathy fatigue—a common sign of stress in customer service roles—and tips for helping customers troubleshoot issues.

Section outline

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Select section Learning Activity

Learning Activity
- Select activity Customer Service Skills
  
  Completion
  
  Students must
  
  Complete the activity
  
  Customer Service Skills SCORM package
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Feedback
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  We hope you had a great learning experience on this course and are feeling empowered with new knowledge!
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Section outline

Learning Activity

Feedback