There are a handful of customer service skills that can make the difference between an average ...

This course will zero in on the fundamentals of customer service. You’ll learn how customer ...

You’ll start this course by reviewing different types of customer communication channels. Then, ...

In this course, explore the benefits of cultural sensitivity and get practical tools to excel in ...

Whether you’re new to customer service or a veteran looking for fresh strategies, this course ...

In this course, you’ll learn why customers get upset and how to defuse those situations with an ...

As their manager, you’re leading the charge. It’s your job to make sure they’re supported, with ...

In this course, learn how to improve the customer experience by becoming a better listener and ...

In this course, you’ll learn why customer feedback is important and how to solicit it effectively...

In this course, we dive into four complex customer service scenarios. You’ll learn to approach ...

To work effectively with people from different cultures, you need to be aware of cultural ...

 In this course, we’ll first define what’s meant by diversity, inclusion, and belonging. You’ll ...

Would you describe yourself as a workaholic, perfectionist, or high achiever? Do you skip breaks ...

In this course, you’ll explore five common reactions to change and identify your emotions. From ...

In this course, you’ll learn to tame stress by first understanding the difference between healthy...

This course will help you define stress, pressure, and burnout, recognising the unique ways they ...

In this course, we’ll guide you through each step of the creation process to equip you with all ...

In this course, you’ll learn the basics of managing stress. First, you’ll discover what stress is...

The future comes with a price tag. If you want the life you envision, you need to plan for ...

To make sure you’re heading in the right direction, this course gives you the tools and training ...

This course explores seven interview types and when it’s best to use them. You’ll learn how to ...

We all experience problems at work. However, not every problem warrants a visit to HR. In this ...

A business is only as good as the people who work there. So how do you make sure you find and ...

In this course, you’ll learn about the five functions that form the basis of an HR operation, ...

In this course, you’ll learn how to conduct exceptional job interviews—from preparation to ...

In this course, you’ll learn what a respectful workplace looks like, how to recognise harassment ...

In this course you’ll consider the benefits and challenges of maintaining integrity when making ...

In this course, learn what constitutes confidential data, why it’s important to keep it safe, and...

In this course, you’ll learn exactly what you’re dealing with in a phishing attack, as well as ...

Social engineering is the art of manipulation to steal information. Unlike cybercrimes that ...

We store highly sensitive data online. Exposure of that data has a far-reaching impact, with ...

Mentoring is an excellent development opportunity. While mentees benefit from the advice, ...

Letting an employee go is tough—especially when you’re the one who has to deliver the bad news. ...

Companies depend on great leadership for success and longevity. Leadership takes many forms and ...

Taking on a leadership role means more than executing smart business decisions—you also need to ...

As a manager, it’s up to you to bring your team together so that everyone can reach their highest...

Motivation comes from internal and external forces—and those forces are unique to every person. ...

This guide will help you transition seamlessly from employee to manager. First, you’ll learn ...

Change is inevitable. Still, that doesn’t make it any easier to implement. What can make it ...

Those with high emotional intelligence readily recognise their feelings, manage their ...

In this course, you’ll find out what change communication entails—discovering its basic ...

This course provides a guide to effective meetings—from both the meeting facilitator’s and ...

As a manager, you're not just the “person in charge.” It’s your responsibility to help your ...

Great leaders strategically guide the team’s work—they don’t do the team’s work. That’s where ...

This course will teach you how to build team dynamics that serve rather than hinder your ...

You’ve managed teams before—but never in a remote environment. What can you do to set your ...

Every manager faces challenges, from motivating employees to keeping projects on track. Remote ...

Performance management is people management. An ongoing process to align individual and company...

In this course, you’ll learn common sources of discord and some typical responses to it. You’ll...

Giving employee feedback can be hard—and sometimes a little scary. Yet the benefits to giving ...

Accomplished leaders are skilled at switching between styles—knowing when to intervene, when to...

How do you lead others through a crisis—and land on your feet?

This course will help. You'll ...

While predicting a crisis is nearly impossible, you can take steps to prepare for, mitigate, ...

In this course, you’ll learn the fundamentals of problem prevention, detection, and resolution. ...

Spinning up a remote workforce takes more than dispensing laptops—it takes careful planning and...

As their manager, you’re leading the charge. It’s your job to make sure they’re supported, with ...

As a manager, you need to keep an eye on potential conflicts between employees and help them ...

In this course, you’ll learn how to overcome your fear of failure and take positive risks, ...

How do you stand out from other applicants and land the job of your dreams? In this course, you’...

In this course, you’ll learn how to overcome five challenges most professionals face. First, you’...

If you want to be the highest-earning employee, then you have to be the highest-contributing ...

Have you ever felt unnoticed, undervalued, or underappreciated at work? If so, then you may ...

This course walks you through the entire process from start to finish. You’ll learn more signs ...

A remote environment offers extraordinary autonomy—but demands complete accountability. And ...

Have you ever known someone who seems to have an answer for any challenge? No matter what life ...

The word “stress” has a bad rap. However, it isn’t always negative. The right type of stress—...

In this course, you’ll learn why the process of setting your goals is just as important as ...

Time is both precious and fleeting, and many of us feel like there just aren’t enough hours in ...

As their manager, you’re leading the charge. It’s your job to make sure they’re supported, with ...

In this course, you’ll learn how to create and deliver winning business presentations. First, you...

In this course, you’ll learn the fundamentals of leading through change. You’ll explore ...

If you’re familiar with the feeling of letting hours fly by without accomplishing anything, ...

Do you constantly create schedules only to find you can’t make them work? Changing priorities, ...

Your manager determines a lot about your work life. They communicate organisational and project ...

Landing a big job early in your career brings with it a mix of feelings: excitement and pride, ...

Peer training is a win-win. New employees learn from someone who knows the position inside and ...

What does it mean to be a professional at work? And how does professional behavior affect your ...

You’ve created the perfect schedule to launch a productive day at work when a small “ding” snaps ...

From new software and new leadership to restructuring and scaling—companies frequently operate in...

What do most great employees have in common? Stellar communication skills. In this course, you'll...

This course will teach you to receive and respond to feedback gracefully. That includes how to ...

Have you ever had to wrestle with whether to ask your boss for help? On the one hand, you don’t ...

Developing a growth mindset allows individuals and companies to realize their potential, increase...

Feedback is essential for growth. It helps us understand the impact we’re making in the ...

Getting along with coworkers can be tricky—but not impossible. This course guides you on how to ...

In the workplace, solid writing skills can play a significant role in your career success. ...

Whether talking, listening, or presenting—most of us are constantly communicating verbally at ...

Even the best workplaces face challenges. In this course, you'll learn how to navigate some of ...

Everyone communicates differently. Some people take a collaborative approach to their work and ...

A good mentor offers an empathetic ear, encouraging words, and a wealth of professional ...

There’s no escaping it: We all make mistakes. The good news is that most mistakes aren’t ...

Networking gets a lot of hype. Often described as the secret ingredient to driving your career, ...

Lewis Carroll wrote: “If you don’t know where you are going, any road will get you there.” The ...

Scheduling out your project is one way to prevent a project from going off the rails—helping you ...

Whether it’s the delicately phrased, “This isn’t a good fit,” or the gut-punching, “You’re fired,...

Whether you’re writing an email, report, internal training document, or pitch—the ability to ...

Whether you need to confront a coworker, give an employee bad news, or discuss a delicate issue ...

Empathy—the ability to understand and share other people’s emotions—is critical in the workplace....

No matter how much planning goes into a project, teams are bound to struggle if scope goes ...

“Influencers” make a name for themselves because they can make others change or take action. ...

Have you ever emailed a coworker and gotten a confused reply? Have you filed a great report ...

While change initiatives may be necessary, they’re not easy. Thankfully, understanding how best ...

When faced with an unfamiliar problem, where do you start? By assessing the issue and possible ...

In this course, we’ll focus on sharpening problem-solving skills to help you deal with challenges...

In this course, you’ll explore the five most common mistakes that plague project management—and ...

This course will give you a solid understanding of change management for project managers. After ...

In this course, you’ll learn how to develop and implement project reporting. You’ll also discover...

In this course, you’ll explore strategies project managers use to improve communication. These ...

In this course, you’ll explore the fundamentals of project management, including what a project ...

No matter what field you work in, project management plays a significant role. From engineering...

Waterfall. Lean. Scrum. Critical Path. These terms all have something in common: They’re types ...

If you’ve ever put off doing an important task or project, you’re not alone. Procrastination is...

You’re unlikely to see a job description without these words: “Must have excellent ...

Do you ever wish you had more hours in the day? While we can’t manufacture time, we can take ...

For the uninitiated, searching for things online might seem like magic. You type a few words in ...

Every salesperson will encounter hesitation from customers. What separates the good and the great...

Every sale depends on a buyer. But where do you find that buyer? And how do you create interest—...

Effective sales negotiation is like a dance: Sellers must read their partners, synchronise ...

Sales would look very different if we based our decisions on price or quality alone. In reality, ...

Psychology is the science of mind, motivation, and behavior. Thus, it’s a useful tool for ...

No matter your solution, the dreaded excuse—“I’m not interested.”—comes with the territory in ...

Whether you’re a seasoned salesperson or brand new to the field, you need to know the basics. ...

From the first point of contact, all the way through the buyer’s journey, and even beyond the ...

A wise salesperson knows that closing isn’t really about the product. It’s about your ...

It’s hard to pinpoint what makes a presentation amazing, but we can usually identify what makes ...

Imagine you’re asked to deliver a sales presentation to your dream client. You want to seal the ...

In any sales endeavor, representatives can’t achieve success without the proper resources. ...

As a sales leader, you play a critical role in your company’s growth and financial success. Your ...

A business’s brand is more than a logo and color scheme. It’s also the personality, the story, ...

Understanding your audience’s needs, problems, and choices in the market helps you reach them ...

Email marketing consistently ranks among the most reliable digital marketing strategies for ...

Marketing is a massive, complicated, multi-part process. Many of us have a general idea of what ...

Companies place a lot of emphasis on editorial content, especially when it comes to search engine...

It doesn’t matter how innovative or exciting a product is if no one wants to buy it. That’s why ...

Whether you’re releasing a new product—or entering a new market—buttoning up your go-to-market ...

Visitors to your online store are already halfway sold. The hard part is getting them through the...

Today, websites are often the first place customers interact with your brand. Web users expect a ...

You’ve probably heard people say, “Content is king.” Made famous by Bill Gates, this phrase ...

Marketing is a dynamic field, and analytics can help you get a handle on your strategy. With ...

What is paid advertising? And why should businesses consider the investment when there are so ...

Recent studies report that over 70% of Americans—and billions of people worldwide—actively use ...

With billions of people worldwide using social media, businesses can’t afford to take a relaxed ...