A Guide to Empathy at Work
Empathy—the ability to understand and share other people’s emotions—is critical in the workplace. Customers want to feel appreciated for their business and acknowledged when they have a problem. Employees want to feel valued and for their coworkers and managers to notice when they’re happy or in distress.
In this course, you’ll first learn what empathy is and why it’s an essential business skill. Then, you’ll uncover how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy.
Section outline
-
-
CompletionStudents mustViewComplete the activity
-
-
-
CompletionStudents mustSubmit feedback
We hope you had a great learning experience on this course and are feeling empowered with new knowledge!
It would be great to hear your feedback, it keeps us motivated to continuously improve our courses and platform.
-